Magento Support

Magento Support

We grow through the strength of our relationships. Not only do we do what is asked, but we are always there for the moments that no one could have predicted. That’s why so many of our clients stay with us year upon year.

Chat to our support team today

Support 24/7/365

We understand that ecommerce never stops - that’s why we are on call 24/7, 365 days of the year.

Our technical support is proactive, reactive and flexible. When you contact us either online or by phone, our technical support team will work on urgent tickets tirelessly and transparently until issues are resolved. It’s a service our clients have learnt to rely on over the years, which is why so many choose to stay with us for so long.

Business Development & Optimisation

Our expert Ecommerce Solution Specialist team will guide your project based on their years of Magento experience and your unique project specification.

The efficiencies we’ve developed over the years can be repurposed so you don’t have to go through the same, steep learning curves we have. You can use your hours to improve your site’s performance whenever you need it, should you need it; you’ll never have hours go to waste.

Our support is...

Proactive

A good support system should not just be waiting for things to go wrong and reacting to problems as they occur. At The Pixel, our tech team are constantly carrying out maintenance, monitoring your site, identifying potential issues and solving them before things go wrong.

Reactive

When a member of your team approaches us through our 24/7 contact system, either online or by phone, they get access to professional, friendly and responsive certified technical support. Critical issues can be quickly assessed and fast-tracked with clear timelines for resolution.

Flexible

At The Pixel, we know that each business has its own needs which require different levels of support. You can choose from a number of packages that provide the response time and level of service which suits your requirements.

Support Plan SLA

Although we take every measure to prevent critical incidents, they sometimes do arise.

Our technical support is proactive, reactive and flexible. When you contact us either online or by phone, our technical support team will work on urgent tickets tirelessly and transparently until issues are resolved. It’s a service our clients have learnt to rely on over the years, which is why so many choose to stay with us for so long.

Compare our support plans

Support

Growth

Growth support plan includes 20 support hours per month and 2 critical out of office hours

Pro

Pro support plan includes 40 support hours per month and 4 critical out of office hours

Premium

Premium support plan includes 60 support hours, a Senior Project Manager and 6 critical out of office hours.

Included Hours 2 40 60
Out Of Office Hours 4 40 60
Site Monitoring
Account Manager
Senior Account Manager
Magento security updates
Out of office telephone
Hours Expire After 30 Days After 30 Days After 30 Days